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Right to cancel

Right of Cancellation of Customers who are Consumers

If you purchase an item under a distance selling contract in your capacity as a consumer, you are entitled to a right of cancellation. A consumer is any natural person who concludes a legal transaction for a purpose that lies outside his or her trade, business or profession (Section 13 BGB [German Civil Code]).
 
Right of Cancellation Notice

Right to cancel contract

You have the right to cancel this contract at any time within 14 days without giving reasons. The period for cancellation is 14 days from the day on which you or a third party named by you who is not the carrier of the goods have received possession of the goods or, in the case of part-deliveries, the last part of the delivery.
 

In order to exercise your right of cancellation, you must inform us,
 

            Fröhlich & Dörken GmbH
            Stefansbecke 44
            45549 Sprockhövel

            Fax 02339 12323
            Email raimund.drobik@fasch.eu
            Telephone 02339 12365

 

of your decision to cancel this order by means of an unequivocal declaration to that effect (e.g. a letter sent to us by mail, telefax or email). To do this, you may use the specimen “cancellation notice” which is annexed hereto, but are not required to do so. To meet the cancellation deadline, it is sufficient for you to have sent off the notice informing us of exercise of your right of cancellation before the deadline has expired.

 
Consequences of cancellation 

If you cancel this contract, we are required by law to refund to you all payments received by us from you, including the shipment/delivery costs (with the exception of any additional costs that have arisen as a result of your choosing a mode of shipment different from the less expensive form of standard delivery chosen by us), without delay and on no account more than 14 days from the day on which the notice of your cancellation was received by us. 

For making the refund, we will, unless expressly agreed otherwise with you, use the same mode of payment as that used by you for the original transaction. We will not make any charge for the refund. We may, however, refuse to pay the refund until such time as we have received the goods back or you have furnished proof that you have sent the goods back, whichever is sooner. 

The direct costs for returning goods which, by their nature, can normally be sent back by post must be borne by you. You need only compensate us for any loss of value of the goods if the loss of value is due to handling of the goods by you in a manner not necessary for inspecting or testing their quality, properties or mode of function. 


Specimen Notice of Cancellation

 
Cancellation Notice

Form that may be used for cancellation of the contract: 

“Specimen Cancellation Notice (If you wish to cancel the contract, please complete this form and send it in to us).

 

To:

Fröhlich & Dörken GmbH
Stefansbecke 44
45549 Sprockhövel

Fax 02339 12323
Email raimund.drobik@fasch.eu

 
 

I/We* (*Delete whichever is not applicable) hereby cancel the contract concluded by me/us* (Delete whichever is not applicable) for purchase of the following goods (*):

 
____________________________________________

 
____________________________________________

 
Ordered on (*) ___________________________, received on (*) ______________________

 
Name of consumer(s)________________________________

Address of consumer(s)______________________________

 
Signature of consumer(s)__________________________________(only if notice is submitted on paper).


Dated____________________________“